Congratulations!  You have just made THE BEST decision in diapering for your baby (and for our planet)!  You can take comfort in knowing that cloth diapering is the best choice for your baby in terms of heath and comfort.  Most importantly, your decision to not use disposables conserves our natural resources and positively impacts the environment tremendously!

 

Frequently Asked Questions:

 

 

What am I getting with Eco-Baby Diaper Service? 

With Eco-Baby, you are not just getting cloth diapers.  You are purchasing a service.  You receive on-call care around the clock.  We work 7 days a week to handle any diaper emergencies that may arise.   And they DO arise!

You are also receiving weekly pick-up, cleaning, and delivery of your diapers and any other diapering, mothering supplies that you may need right to your door. 

 

How many diapers do I get?  Why am I not getting 70 diapers EVERY week?

In your first two deliveries, you are receiving the first and second half of your total diaper rotation.  After the second delivery, you will receive what you gave us as dirty the week before.  Below is the chart for the amount of diapers you will have in each size:

Newborn diapers- 140 diapers in rotation

Regular diapers- 100 diapers in rotation

Super absorbency diapers- 80 in rotation

Toddler diapers- 60 in rotation

Training pants- 40 in rotation (or ½ cloth diapers, ½ training pants)

 

How many wraps/covers do you suggest we buy?

You should have at least 4-6 covers on hand (approx-$9.50/ea).  The more you have on hand the more convenient it is.  When you purchase 5 or more the covers go down in price to $8.50/ea.

 

Do the wraps/covers come in different sizes?

Yes!  Our covers come in a variety of sizes...

Preemie--2-6lbs

Newborn--6-10lbs

Small--9-14lbs

Med--13-25lbs

Large--25-35lbs

X-large--35-45lbs

 

Do you have different size cloth diapers?

Yes!  As your baby grows, so do the diapers.  If you are experiencing more leaking or blowouts, or you just can't seem to fit the diaper around your baby's belly anymore then it is time to bump up.  There are 5 different sizes your baby can use. 

Preemie (2-6lbs), infant(6-14lbs), regular(12-22lbs), super(19-27lbs), toddler(25-35lbs), and training pants (whenever they are ready).  Just give us a call or email 48 hours before your delivery day and we can change your order.

 

What do get with my "set-up"?

You receive a diaper pail, diaper pail liners, deodorarant disc, and snappi fastener.  The Snappi is what is used now in place of pins.  Your deo disc will be replaced during deliveries around the first of the month.

 

Where do I place the deodorant disc?

The deodorant disc should be placed in the designated slot underneath the lid.

 

When is my delivery day?

Customers who live between Monument and and South Denver are on our Thursday route.  Customers who live south of Monument are on the Tuesday route.

 

Do you offer disposables with your service? 

Definitely!  This company recognizes that it is not about all or nothing but just doing what we can.  We offer 3 types of disposable diapers with 3 different prices.

1) You can swap up to half of your cloth diapers for disposables with no extra fee using the no-name brand disposables.  Every 10 after that is $1.00/week.

2) If you prefer Huggies/pampers brand (whichever is in stock) you can swap out up to 15 with no extra fee and every 10 after that $2.25/week.

3) If you prefer the more natural diaper, we offer Tendercare disposable.  You can swap out 10 with no extra fee and for every 10 after that it is $3.25.

 

Can I see the diapers before I sign up?

You are welcome to visit our showroom any time with an appointment.  There, you can see all of the many products that we offer and you can see and feel the quality.   Please call us for a time and directions.  719-488-1185

 

I am going back to work, my child care center will not use cloth, do I have any options?

We offer a part cloth/part disposables program for those who prefer and disposables can be delivered in place for cloth for vacations.  Prices vary, depending on what brand of disposables you want.

 

When do I put my diapers out?

 Please have your diapers out by 6am for pick-up on your scheduled delivery day.  If you miss your pick-up there will be a $10 charge for extra pick up.  (If you call when the driver is still in the area, we may be able to waive that fee.)   Since the route changes each week with new customers/vacations, please have your diapers available for pick-up from 6am-6pm.

 

When do I get my bill?

Your first payment is due upon delivery of your set-up.  The first payment includes, your set-up, your first month of service, and your wraps.

After the first month, you will receive an invoice by email before the 1st of the month and your credit card will be billed automatically on the 1st.

 

How much does it cost?

The price is $17 per week ($2.428 per day.)   You will have an initial fee of $25 for your set-up of diaper pail, unlimited liners, deo disk, and Snappi fastener.

You are basically renting your diapers and purchasing your wraps.  The wraps cost $9.50 per wrap and you will need between 4 and 6.

First payments are around $100 and average $68-$72 per month after that.

 

  • Please note that your first month is NON-REFUNDABLE.  Your first payment is due upon first delivery. 

What if I have twins or multiple children in diapers?

Families with more than one child in our diapers will receive a 15% discount off of their monthly rate. 

 

I am going on vacation.  What do I do with my diapers and can I get credit?

Please let us know about vacation as soon as possible.  If you are gone for 7 days or more, there will be a $9 fee for a pick up only.

  • If you want credit for vacation, all of your rotation will need to be returned to us before you leave.  If you want to return them on a day that is not your normal pick up day, you can drop them off at our warehouse at no charge or we can pick them up on an unscheduled delivery day for $15.  There will be a $9 fee for a pick up only on a regularly scheduled delivery day.
  • DISPOSABLES- we can replace your cloth for disposables with no extra charge (depending on which brand of disposables you choose.) 

If I run out of diapers, will you make a special delivery if it is not delivery day?

In the unusual event that you run out of diapers one week, perhaps baby had a stomach bug and used a large amount of diapers, we can deliver extras to you for a $15 fee.  If you seem to need more diapers in your rotation on a regular basis, we can add diapers in multiples of 10s for $1 per week per 10. 

 

Do you have to pick up weekly?  Or can you pick up every other week?

We need to pick the diapers up weekly because if they sit longer than a week when dirty, they will get moldy and ruin them.

If you have a special situation, please call us so we can work something out.

 

Do I need to rinse the soiled diapers?

Absolutely not!  Our commercial, 12-step washer, combined with 190 degree heat and enzymes, will break down solid waste and flush it out until there is nothing left but 100% cotton, completely free of waste and detergent.  The diapers are tested on a regular basis to maintain their neutral ph balance.

 

My wraps are getting soiled every time.  How do I save the wraps?

Snappi fastener!  The Snappi replaced pins and provides a way to fold the diaper, the old fashioned way, around the baby’s legs to help prevent poop from getting on the wrap.  Most parents with this problem are completely satisfied after trying the Snappi.

 

I need to change or add products to my order, how much notice do I need to give you?

Please let us know at least 48 hours in advance before your delivery day if you need to change your order for the week. 

 

My baby is soaking through his diaper, what should I do? 

There are two reasons that may cause this to happen:  The first is your baby may have outgrown the current diapers you are using.  So give us a call and we can bump you up to the next size diaper.  The second reason is your baby is a heavy wetter.  The most cost effective way is to simply use two prefolds.  It is bulky but the babies don’t care, they are sleeping.  We also offer doublers, (weekly rate-10 for $1) which are smaller diapers you place inside the diaper to help soak up the wetness.   At night, a wool wrap over your Prorap is another option.  Wool can absorb up to 30% of its weight in water.  Wool absolutely keeps baby’s bed dry all through the night.   You only need one wool wrap since they naturally clean themselves and only need to be washed every two weeks for lanolizing. 

Another option is a Bummis fleece cover which is similar to a wool wrap. 

 

I am having a baby shower, do you have a gift registry?

Yes!  Please browse our online store and call us with items you want to include on your registry.  Typically, moms ask for unlimited service, a set-up, and 5 or 6 wraps in each size.

We will put your requests up on our gift registry page and

your friends and family can then call us to order. 

 

What happens if it snows?

Our routes will run according to D-38 schools.   If schools are closed due to weather, our routes will be delayed one day.  Notice will be sent by email if there is further delay.  Please ask about our Winter Packages for winter emergencies.

 

How do I cancel my diaper service?

We require a two-week notice for the cancellation of service for billing purposes.  

 

When I cancel, what if there are missing diapers?

In the event that there are unreturned diapers when diaper sizes are changed out or service is discontinued, there will be a fee of $2.00 per diaper/training pants.  The replacement value of $2.00 will be applied for each lost doubler.